Quick Answer
Sol-Ark inverters come with a comprehensive warranty, which provides peace of mind for homeowners and installers alike.
Sol-Ark Warranty Overview
Sol-Ark offers a 10-year warranty on its 12K and 15K hybrid inverters. This warranty covers parts and labor for defects in workmanship and materials. The warranty also includes a 5-year warranty on the internal battery management system (BMS) and a 2-year warranty on the inverter’s DC-DC converter.
Warranty Registration and Maintenance
To activate the warranty, Sol-Ark requires customers to register their inverter within 30 days of purchase. Regular maintenance is also essential to ensure warranty coverage. This includes updating the inverter’s firmware as new versions become available, checking the BMS for any issues, and ensuring proper ventilation around the inverter.
Field Support and Replacement
In the event of a warranty claim, Sol-Ark provides field support and replacement parts as needed. The company’s dedicated customer service team will work with the homeowner or installer to diagnose the issue and provide a solution. Replacement parts are typically shipped within 24-48 hours of the warranty claim being approved.
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